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Advisor Resources
Insurance Carrier Investment e-signature policies >
Last updated 8/27/2020 - Any changes to process made by the carriers since this date will not be reflected here. If you are unsure of the process or want to verify, please confirm with the carrier in question or reach out to your regional investment processing team.
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Comfort Letter for Clients:
Return to Investment Advisor Resources- Q4 2020 Client Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
View prior client comfort letters
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Comfort Letter for Clients:
Return to Investment Advisor Resources- November 2020 Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- October 2020 Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- Q3 Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- July 24: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- Q2 Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- July 17: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- July 3: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- June 26: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- June 12: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- June 5: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- May 29: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- May 22: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- May 15: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- May 8: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- May 1: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- April 24: Client Comfort Letter - General - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- March 27: Client Comfort Letter - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- March 12 Client Comfort Letter - This letter can act as a template for you to send to your clients.
(If you are a HUB Capital advisor, you cannot alter the content of this letter for Mutual Fund clients, but you can put it under your letterhead.)
- CI Investments - Q1 Client Letter
- iA Investments - Client Letter Keeping The Right Perspective
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Client Resources:
Return to Investment Advisor Resources- Federal & Provincial Economic Response to COVID-19
- Invesco - Navigating Volatility
- Fidelity Investments - Investing for Success
- Feds announce relief for retirees drawing down RRIFs
- Government Filing Deadlines, RRIF Minimum Payment Changes, Questions Regarding Corporations and Partnerships
- Mackenzie Investments - Federal tax & income support measures to combat the effects of COVID-19
- Mackenzie Investments - A quick review on Canada’s economic response plan
- Highlights of Canada's COVID-19 Economic Response Plan
- 2019 Morningstar Andex Chart
- Mackenzie Investments Investing Insights
- Mackenzie Investments One-step Dollar Cost Averaging
- Manulife Investments - Five timeless principles for investing success
- BMO Global Asset Management - Missing the best days in the market
- Sun Life Global Investments - Diversification can help smooth out returns over the long term
- Sun Life Global Investments - Does it pay to stay invested when markets fall?
- Sun Life Global Investments - 2020 RRIF Minimum Relief Measures
- Sun Life Global Investments - Don't Blame COVID-19, Cash Flow was poor to begin with
- iA Financial Group - Don't lose twice - After Periods of Market Volatility, how long will it take for you to recover?
- BMO Global Asset Management - Macro outlook in times of the coronavirus: This is not a 2008 song
- BMO Mutual Funds - Some of the top reasons not to invest over the last 3 decades
- BMO Global Asset Management - Defensive Growth Equity Investing Protection and Growth – You Can Access Both
- iA Wealth – How history proves that staying invested when things get rough pays off in the long run
- iA Wealth - Stick with Your Plan and Keep Your Perspective
- iA Financial Group - Enter, Exit or Stay Put? Protect Your Investments From Your Emotions!
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Introducing RBCI E-Signatures on GIFs & Annuities Apps:
Return to Investment Advisor Resources- RBC Accepting e-signature for Seg Fund and Annuity applications
- DocuSign- How to e-Sign using DocuSign
- Application - RBC Payout Annuities
- RBC Guaranteed Investment Funds Application for Registered and Non-Registered Contracts
- RBC Guaranteed Investment Funds Application for Tax-Free Savings Account (TFSA)
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You can now complete Manulife Segregated Fund and GIC applications non face to face using online transactions.
Manulife Seg Fund Business:
Return to Investment Advisor ResourcesYou can now complete Manulife Segregated Fund and GIC applications non face to face using online transactions.
- Submitting a new registered contract in Online Transactions
- Submitting a new non-registered contract in Online Transactions
- Using DocuSign in Online Transactions
- Manulife has made it easier to do inforce changes and transactions and also do not need a wet signature
- Manulife Investments Client Signature Requirements for Segregated Funds, GICs/Term Funds and Annuities
- Dual Method Identification Form NN1663 | Français
- Making it easier to submit segregated fund and GIC business during Coronavirus
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Advisor Practice Management Resources:
Return to Investment Advisor Resources- Mackenzie Investments - Your Market Volatility Tutor
- How to have a virtual first meeting
- The Social Advisor’s Guide to LinkedIn
- BMO Asset Management Insights - How to Manage Volatility Now – and Enhance Your Practice
- A best practices checklist for a seamless client experience - Be prepared for every virtual meeting
- Connecting With Your Clients In The Virtual World
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Links to non-face to face investment e-app videos:
Return to Investment Advisor Resources- Manulife Introduces E-Signatures for Segregated Fund Applications
- Empire Life (password: fastandfull)
- Equitable Life – register to view an online video demonstration
- iA Financial Group (please note the presentation will begin 4 minutes into the video)
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E-Signature chart for New Business Paper Apps and Inforce Transactions as of December 22, 2020
Temporary Underwriting Requirements & Limits as of October 28, 2020
Inforce Premium Payment Options & Deferral Plans by Carrier September 30, 2020
Settling Requirements & First Premium Payment Options by Carrier as of September 14, 2020
Policy Issue Methods by Carrier as of September 8, 2020
Carriers with online mailbox for advisors as of April 7, 2020
Carrier Business Process Updates
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Use DocuSign to obtain signatures remotely and electronically. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time. DocuSign does offer a free trail.
To learn more please click here.
To access the free trial please click here.
For support on DocuSign please click here.
DocuSign eSignature
PLEASE NOTE NOT ALL CARRIERS OR HUB CAPITAL CAN ACCEPT THE USE OF DocuSign. BEFORE USING DocuSign ON ANY DOCUMENTS WE SUGGEST YOU CONTACT THE CARRIER OR HUB TO SEE IF IT’S A POSSIBLE SOLUTION. WE SUGGEST YOU BECOME FAMILIER WITH DocuSign AS MORE COMPANIES MAY START MOVING IN THIS DIRECTION.Use DocuSign to obtain signatures remotely and electronically. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time. DocuSign does offer a free trail.
To learn more please click here.
To access the free trial please click here.
For support on DocuSign please click here.
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E-App Processes
For support with E-Apps, contact your insurance specialist by emailing: brokers@hubfinancial.com.
Pour obtenir de l'aide avec les propositions électroniques, contactez votre spécialiste en assurance : brokers@hubfinancial.com.
- Assumption Life - Lia - Access here
- BMO - SmartApp - Watch tutorial
- ivari - LifeView - Watch tutorial
- Equitable - EquiNet - Watch tutorial
- Industrial Alliance - Evo - Watch tutorial
- RBC - Fundamental Series - Watch Tutorial
- Canada Life -Simple Protect - Watch tutorial
- Empire Life - Fast & Full Life Application - Watch tutorial
- Desjardins - Web i - Watch tutorial
- Manulife - E-App - Watch tutorial
- Sun Life - eApp - Watch tutorial | Access Sun Life eApp here
Using eSign in Sun eApp
Using the advisor statement in Sun eApp
Designating beneficiaries in Sun eApp
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Recent HUB Communications
July 24: COVID-19 and Policy Contracts - Peter Pequegnat, Vice President, Insurance Operations
July 21: Temporary COVID-19 Carry Forward - Shelley Moore, Director, FlexSave and Group Solutions
July 17: Webinar with HUB’s Executive team & Brent Lemanski AVP, Executive Director @ LIMRA and LOMA Canada - Terri Botosan, CEO
July 9: Webinar with HUB’s Executive team & Sadiq Adatia, Chief Investment Officer @ Sun Life Global Investments
June 12: Changes to FlexSave funding options - Shelley Moore, Director, FlexSave and Group Solutions
June 11: Important Updates – RBC releasing policy contracts, paramedical updates and more…- Jamie Greenfield, EVP and COO
June 5: Webinar with HUB’s Executive team & Tony Bosch, Executive Vice President, Broker Development @ HUB - Terri Botosan, CEO
June 2: Dynacare Paramedical Announcement - Andrew Fink, Executive Vice President, Insurance Division
May 29: Webinar with HUB’s Executive team & Eric Benchetrit - Director, Business Development, Tax & Estate Specialist at HUB - Terri Botosan, CEO
May 28: Important Carrier Updates - Jamie Greenfield, EVP and COO
May 15: Webinar with HUB’s Executive team & Bruno De Pace, Director Practice Management Strategic Business Development at CI Investments
May 13: Important Carrier Announcements - Jamie Greenfield, EVP and COO
May 7: Covid-19 - Updates & Carrier Announcements - Jamie Greenfield, EVP and COO
April 29: Covid-19 - New Resources and Opportunities - Jamie Greenfield, EVP and COO
April 28: Webinar with HUB’s Executive team & Paul Savage, Head of Product & Pricing, Individual Insurance at Manulife - Terri Botosan, CEO
April 22: Webinar with HUB’s Executive team & Jay Sankoff, AVP New Business and Underwriting at Sun Life - Terri Botosan, CEO
April 20: Covid-19 Updates – Action and Opportunities - Jamie Greenfield, EVP and COO
April 9: FlexSave Processing During COVID-19 - Director, FlexSave and Group Solutions
April 7: Webinar with HUB’s Executive team - Terri Botosan Chief Executive Officer
April 6: Covid-19 – Monday, April 6th Update - Jamie Greenfield, EVP and COO
March 31: Reduced in-office hours, same level of service - Southwestern Ontario - Mona Wahab, Regional Vice President, Ontario
March 31: Reduced in-office hours, same level of service - GTA - Mona Wahab, Regional Vice President, Ontario
March 30: Important Compliance Update – Limited Trading Authorizations (“LTAs”) – Temporary Changes to Approval Process - Julie Yim, Director, Investment Compliance
March 27: COVID-19 – Friday Update - Jamie Greenfield EVP and COO
March 24: QC Office Closure - Giancarlo Alfonso, Regional Vice President
March 23: COVID-19 Guidance on Procedures and Temporary Measures - Cheryl Hamilton, VP, Risk Management and Chief Compliance Officer
March 20: Friday Update - Terri Botosan, CEO of HUB Financial
March 19: Keeping you Informed - Aly Damji, EVP Investment Division and HUB Capital
March 19: COVID-19 and Canada Post - Jamie Greenfield, EVP and COO
March 17: Connecting you with Investment E-Application opportunities - Aly Damji, EVP, Investment Division and HUB Capital
March 12: Market Volatility amid Covid-19 (Coronavirus) - Aly Damji, EVP, Investment Division and HUB Capital
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Market Updates
- September 15: Weekly Market Monitor - Equitable Life of Canada
- August 28, 2020 to September 04, 2020: TD Market Update | Sun Life Global Investments Market Update
- August 28, 2020 to September 04, 2020: TD Economic Analyis
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Upcoming Webinars and Calls
- Every Wednesday at 4:00pm ET
Invesco thought leaders discuss latest market developments
Dial-In Information: 1.800.945.0427 or 866.772.4321 (No passcode required) -
Replay of 'How to survive the rollercoaster of investing behaviour - a practical webinar' Manulife Investment Management
Watch here
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Recent Webinar Replays
Upcoming webinar listings-
**REPLAY** Wednesday, June 10
Capital Markets update call
Online -
**REPLAY** Wednesday, June 3
Helping investors stay rational in irrational times
Online -
**REPLAY** Monday, May 25
Capital markets update call
Online -
**REPLAY** Wednesday, May 20
Capital markets update call
Online - **REPLAY** Wednesday, May 13
Nate Rhees, BMO Concentrated US Equity – Investing with Conviction in the Covid-19 World
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4560# available until June 13, 2020 -
**REPLAY** Tuesday, May 12
Covid Update: BMO Capital Markets (May 11)
Online (does not work on internet explorer) -
**REPLAY** Thursday, May 7
Webinar featured two experts on health care and capital markets. Jeff Elliott and Sandy McIntyre discussed relevant COVID 19 impacts
Register to watch -
**REPLAY** Wednesday, May 6
Capital Markets update call - Manulife Investment Management
Online -
**REAPLAY** Monday, May 4
Economic Update - RBC Global Asset Management
Online | Passcode: 49663540
Dial in: 1 (888) 843-7419 | Passcode: 9639 724# - **REPLAY** Monday, May 4
Capital markets update call - Manulife Investment Management
Listen here -
**REPLAY** Thursday, April 30
Succeeding in a Digital and Non-Face-to-Face World
Watch here -
**REPLAY**April 23rd
Update on Emerging Markets (30 minutes)
Online or Dial in: (800) 558-5253 or (416) 626-4100. Program ID #: 21960141# - ***REPLAY*** Thursday, April 23
Positioning Empire Life Dividend Growth Fund during COVID-19 and beyond
Watch here - **REPLAY** - Tuesday, April 21
RBC- What happened with Oil? The 10-Minute Take: What the collapse of crude prices means for the oil market
Listen here -
**REPLAY** April 20th – Economic Update (60 minutes)
Dial in: 1 (888) 843-7419 | Passcode: 7921 136#
or online | Passcode: 49611103 -
**REPLAY** - Monday April 20
Manulife Investment management Capital markets update call
Watch here -
**REPLAY** - Thursday April 16
Chris Heakes & Chris McHaney, BMO Global Asset Management – BMO Strategies to help your retired clients achieve their financial plans and goals
BMO Retirement Portfolio Funds & Low Volatility
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4367# available until May 16, 2020 -
**REPLAY** - Wednesday April 15
SIA Wealth Management
WEBCAST: Replay -
**REPLAY** - Wednesday April 15
Michael Hughes, GuardCap Asset Management – BMO Concentrated Global Equity Fund
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4366# available until May 15, 2020 -
**REPLAY** - Tuesday April 14
Larry Berman, ETF Capital Management, BMO Tactical Dividend ETF Fund
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4365# available until May 14, 2020 -
**REPLAY** - Monday, April 13
Manulife Investment Management - Capital Markets Update Call
Online -
**REPLAY** - Monday, April 13
RBC Economic Update with Eric Lascelles
Online | Passcode: 49591743 | or Dial in: 1 (888) 843-7419 | Passcode: 6682 613# -
**REPLAY** - Thursday, April 9
Steven Shepherd, BMO Multi-Asset Solutions Team
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4333#
available until May 9, 2020 -
**REPLAY** - Thursday, April 9
RBC Global Asset Management - North American Equity Update
Dial in: (800) 558-5253 or (416) 626-4100. Program ID: 21959108# -
**REPLAY** - Wednesday, April 8
Michael Hughes, GuardCap Asset Management – Concentrated Global Mandates (Equity & Balanced)
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4332#
available until May 8, 2020 -
**REPLAY** - Wednesday, April 8
RBC Global Asset Management: Quantitative Investments Update
Dial in: (800) 558-5253 or (416) 626-4100 | Program ID: 21959094# -
**REPLAY** - Wednesday, April 8
Empire Life - Why segregated funds: Canadians want guarantees
Access here -
**REPLAY**Monday, April 6
John F. Oakey, CPA, Tax Expert, Baker Tilly
Replay Line: 1-855-669-9658/604-674-8052, Participant Passcode: 4334#
available until May 6, 2020 -
**REPLAY** - Monday, April 6
RBC Global Asset Management Inc. Economic Update
Dial in: 1 (888) 843-7419. Passcode: 8898 784# -
**REPLAY** - Thursday, April 2
Signature Global Asset Management
Access here -
**REPLAY** - Tuesday, March 31
Black Creek Investment Management
Access here -
**REPLAY** - Friday, March 27
Empire Life Investments - Market Update Navigating Markets in Uncertain Times
Access here -
**REPLAY** - Thursday, March 26
RBC Global Asset Management - Extreme volatility and the impact on global fixed income and currency markets
Dial in: 1-888-843-7419 | Passcode: 9301 989# -
**REPLAY** - Tuesday, March 24
Manulife - Market fluctuations webinar
Access here + Tips for dealing with market volatility - **REPLAY** - Monday, March 23
Manulife Market Update Advisor Call
1-800-408-3053 / 905-694-9451 Passcode: 3568851#
or download here - **REPLAY** - Friday, March 20
Franklin Templeton - Dr Michael Hasenstab on Navigating Market Shocks
Access here - **REPLAY** - Friday, March 20
Franklin Templton - Navigating COVID-19 and Other Market Shocks
Access here - **REPLAY** - Wednesday, March 18
Manulife Investment Management - Market Update Call
Toll-free dial-in number (Canada/US): 1-800-408-3053 | Local dial-in number: 905-694-9451 Passcode: 1382536# - **REPLAY** - Wednesday, March 18
AGF Investments Weekly Market Update
Toll-free dial-in number (Canada/US): (800) 585-8367 | Local dial-in number: (416) 621-4642 | Conference ID: 9088798 - **REPLAY** - Wednesday, March 18
RBC Global Asset Management - Economic webcast - Special update: All about Covid-19
Access here - **REPLAY** - Tuesday, March 17
BMO & ETF Capital Management featuring Larry Berman
1-800-408-3053 | Passcode: 6261123# (17 mins of formal comments)
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Zoom Video Communications is a remote conferencing services company. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration. The basic version of Zoom is free.
To read more about what Zoom can do for your business, click here.
To sign up for Zoom, click here.
For support or FAQ, click here.
Zoom Video Conferencing
Introduction to ZoomZoom Video Communications is a remote conferencing services company. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration. The basic version of Zoom is free.
To read more about what Zoom can do for your business, click here.
To sign up for Zoom, click here.
For support or FAQ, click here.
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HUB Executive Team Webinar Replays
- January 21, 2021 - Webinar with HUB’s Executive team & Eugene Shafronsky, Vice President of Sales, Distribution & Product Development with SLi
- January 7, 2021 - Webinar with HUB’s Executive Team & Erika Toth, Director, Institutional & Advisory & Ian Kerr @ BMO Global Asset Management
- December 17, 2020 - Webinar with HUB’s Executive team & Deborah Debas, Responsible Investment Specialist at DFS
- December 3, 2020 - Webinar with HUB’s Executive team & Brent Swatuk, Advanced Case Consultant at Equitable Life
- November 5, 2020 - Webinar with HUB's Executive Team & Dr. Bruce Empringham, Medical Underwriting Consultant at Canada Life
- October 8, 2020 - Webinar with HUB’s Executive team
- September 10, 2020 - Webinar with HUB’s Executive team & Sukh Dhillon/Kevin Jones @ Manulife Private Wealth
- August 27 Executive Team webinar featuring Chris Condon, Vice President Sales Training
- August 4- Webinar with HUB’s Executive team & Greg Pollock, President and CEO of Advocis
- July 23, 2020 - featuring Eric Benchetrit - Director, Business Development, Tax & Estate Specialist
- Thursday July 23, 2020 - featuring Brent Lemanski AVP, Executive Director at LIMRA and LOMA Canada
or download PowerPoint presentation here
- Wednesday, July 8, 2020 - featuring Shelley Moore, Director FlexSave at HUB
- Tuesday, June 30, 2020 - featuring Ian Riach, SVP, Portfolio Manager at Franklin Templeton
- Thursday June 25, 2020 - featuring Darlene Diplock, Director, Sales Management Development at HUB International
- Thursday, June 18, 2020 - featuring Dennis Craig, Vice-President, MGA & National Account Relationships at RBC Insurance
- Wednesday, June 10, 2020 - featuring Tony Bosch, EVP, Broker Development
- Wednesday, June 3, 2020 - featuring Eric Benchetrit - Director, Business Development, Tax & Estate Specialist at HUB
- Thursday, May 29, 2020- featuring Matthew Studley, Senior Vice President, Executive & Specialty Liability at HUB International
- Wednesday, May 20, 2020 - featuring Bruno De Pace, Director Practice Management Strategic Business Development at CI Investments
- Wednesday, May 13, 2020 - featuring HUB brokers Steve Meldrum & Cory Greenspan
- Wednesday, May 6, 2020 - featuring Drummond Brodeur, SVP Global Macro Strategist at CI Investments
- Friday, May 1, 2020 - featuring Paul Savage, Head of Product & Pricing, Individual Insurance at Manulife
- Friday, April 24 2020 - featuring Jay Sankoff, AVP New Business and Underwriting at Sun Life
- Friday, April 17 2020 - featuring Macan Nia, Manulife Investment Strategist
- Thursday, April 9, 2020 - featuring Tony Bosch, EVP, Broker Development
- Tuesday, March 31, 2020 - featuring Tony Bosch, EVP, Broker Development
- Friday. March 27, 2020
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