How to submit a compliment or complaint
Clients wishing to submit a compliment or complaint may submit such in writing or email to our Head Office by using the contact information immediately below. Complaints can also be made to the Chief Compliance Officer or to any Compliance staff member or representative of HUB. All complaints will be forwarded for timely response. Clients are encouraged to make their complaint in writing or by email where possible. Where clients have difficulty putting their complaint in writing, they should advise us so that assistance can be provided. For confidentiality reasons, HUB will deal only with the client or another individual who has the client’s express written authorization to act on their behalf.
View our Complaint Policy
Kim Moffatt, Director of Insurance Compliance
By email: kim.moffatt@hubfinancial.com
By post: HUB Financial Inc. 3700 Steeles Avenue West 10th Floor Woodbridge, ON L4L 8M9
By email: kim.moffatt@hubfinancial.com
By post: HUB Financial Inc. 3700 Steeles Avenue West 10th Floor Woodbridge, ON L4L 8M9
Julie Yim, Director of Investment Compliance
By email: julie.yim@hubfinancial.com
By post: HUB Capital Inc. 3700 Steeles Avenue West 10th Floor, Woodbridge, ON L4L 8M9
By email: julie.yim@hubfinancial.com
By post: HUB Capital Inc. 3700 Steeles Avenue West 10th Floor, Woodbridge, ON L4L 8M9
Shelley Moore, Director of Group Solutions
By email: shelley.moore@hubfinancial.com
By post: HUB Financial Inc. 3700 Steeles Avenue West 10th Floor, Woodbridge, ON L4L 8M9
By email: shelley.moore@hubfinancial.com
By post: HUB Financial Inc. 3700 Steeles Avenue West 10th Floor, Woodbridge, ON L4L 8M9